Terms of Service

1. Acceptance of Terms

By accessing or using HiTest, a service operated by Dovdo Inc, you agree to be bound by these Terms of Service. If you use HiTest on behalf of a company or organization, you represent that you have authority to bind that organization to these Terms.

If you do not agree to these Terms, you may not access or use HiTest.

2. Description of Service

HiTest helps teams create and import test cases, explore applications, run browser tests, and review results. Features may include AI assistance, recordings, schedules, webhooks, issue tracking, and notifications. We may update features over time.

3. Accounts and Workspace Responsibility

Keep your account, test accounts, and integration keys secure. You are responsible for workspace access, member activity, and choosing authorized notification recipients. Let us know promptly if you suspect unauthorized access.

Only test applications and accounts you have permission to use. By starting browser testing or exploration, or enabling a schedule or webhook, you authorize HiTest to carry out the requested actions and configured tests. Browser actions can change application data, so use suitable test environments and accounts and review steps that make purchases or other important changes.

4. Acceptable Use

You may not use HiTest to violate laws, infringe rights, attack or disrupt systems, bypass access controls, scrape or exfiltrate data without authorization, upload malware, or test products, websites, apps, or accounts you are not authorized to access.

You may not interfere with the service, reverse engineer restricted parts of the platform, resell the service without permission, or use HiTest in a way that creates unreasonable load, security risk, or reputational harm.

5. Customer Data and Privacy

You retain your rights in your content, including test cases, conversations, uploaded videos and spreadsheets, and test evidence. You give us permission to host, process, transmit, and display this content as needed to provide, maintain, secure, and support HiTest.

Only upload or record material you have permission to use and process, including any personal or confidential information it contains.

HiTest does not sell your personal information or use your customer data to train or fine-tune AI models. Our Privacy Policy explains how we handle information, protect it, and respond to data requests.

6. AI Output and Test Results

AI can help create test cases, perform browser actions, and explain results, but its output may be incomplete or inaccurate. Review generated or imported test cases before running them, and review results before making release, security, or other important decisions.

HiTest helps you find issues and assess risk. It does not guarantee that every defect will be detected or that your application is defect-free.

7. Billing, Plans, and Taxes

Prices, billing cycles, and plan limits are shown at checkout or in your order form. Paid subscriptions renew automatically until canceled. You authorize the agreed charges to your payment method. Fees exclude applicable taxes unless stated otherwise.

Tests, Explore, video analysis, spreadsheet imports, Live View, and optional proxy use may consume credits at the rates shown in HiTest. Free credits are a one-time allowance and do not reset. Subscription credits reset each monthly allowance period, including on annual plans, and unused monthly credits do not carry forward. Operations may be paused or blocked when credits are insufficient.

Credits may be used when an operation starts; a passing test or saved result is not required. If a charge appears incorrect, contact us so we can review it.

8. Cancellation and Refund Policy

You may cancel a self-serve subscription from your billing settings when available or by contacting [email protected]. Cancellation stops future renewals, and paid access continues through the current paid term unless your account is terminated for violating these Terms. Cancellation does not automatically refund charges already paid.

Monthly plans are eligible for a refund if you request it within 14 days of the first paid subscription charge and your workspace has not used the service in a way that indicates substantial consumption, abuse, or violation of these Terms.

Annual plans are eligible for a refund if you request it within 14 days of the initial annual purchase or renewal. After that period, annual fees are generally non-refundable.

Enterprise, custom, or negotiated plans are governed by the signed order form or written agreement. If that agreement includes different refund, cancellation, or payment terms, those terms control.

We will refund duplicate charges, billing errors, or charges made after a confirmed cancellation request when required by law or when our review confirms the issue. Unused credits, discounts, promotional balances, or partial billing periods have no cash value unless we state otherwise in writing. Nothing in this policy limits refund rights required by applicable law.

To request a refund, email [email protected] with the account email, workspace name, invoice or charge date, and reason for the request. We may ask for additional information to verify the account and evaluate the request.

9. Trials, Promotions, and Plan Changes

Trials, beta features, discounts, and promotional credits follow the terms shown with the offer, including any eligibility requirements, claim deadlines, or expiry dates. We may change or discontinue future offers. Promotional credits cannot be exchanged for cash.

Upgrades may take effect immediately and may be billed on a prorated or full-cycle basis depending on checkout terms. Downgrades usually take effect at the end of the current billing period unless we state otherwise.

10. Intellectual Property

HiTest, including its software, design, workflows, documentation, branding, and service content, is owned by Dovdo Inc or its licensors and is protected by intellectual property laws.

You may use HiTest only as permitted by these Terms. We welcome feedback, but if you provide suggestions or ideas, you grant us the right to use them without restriction or compensation.

11. Third-Party Services

HiTest may integrate with or rely on third-party services for authentication, hosting, payment processing, test automation, AI processing, analytics, email, and notifications.

We are not responsible for third-party services, websites, products, or policies. Your use of third-party services may be subject to their own terms and privacy policies.

12. Confidentiality

Each party may receive non-public information from the other party in connection with HiTest. Each party agrees to use reasonable care to protect confidential information and to use it only for purposes related to the service.

Confidentiality obligations do not apply to information that is public, independently developed, lawfully received from another source, or required to be disclosed by law.

13. Suspension and Termination

We may suspend or terminate access to HiTest if we believe your use violates these Terms, creates security or legal risk, harms the service, or if payment is overdue.

You may stop using HiTest at any time. Some provisions, including payment obligations, intellectual property, confidentiality, disclaimers, limitations of liability, and dispute provisions, survive termination.

14. Disclaimers

We work to keep HiTest reliable and secure. The service is provided on an "as is" and "as available" basis, and we cannot guarantee uninterrupted or error-free service or detection of every defect, regression, or vulnerability.

To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

15. Limitation of Liability

To the maximum extent permitted by law, Dovdo Inc will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or business interruption.

To the maximum extent permitted by law, our total liability for claims related to HiTest will not exceed the amounts you paid to us for the service in the 12 months before the claim arose.

16. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. Courts located in Delaware will have exclusive jurisdiction unless applicable law requires otherwise.

17. Changes to Terms

We may update these Terms from time to time. If changes are material, we will provide reasonable notice by posting the updated Terms on this page or through another appropriate channel. Continued use of HiTest after the effective date means you accept the updated Terms.

18. Contact Us

Contact us at [email protected].

Dovdo Inc
8 The Green, Suite B
Dover, Kent County, Delaware 19901
United States