Privacy Policy

1. Information We Collect

We collect information you provide when creating an account, managing a workspace, purchasing a plan, or contacting us, such as your name, email address, organization details, billing information, and communications.

We process the content you submit or generate through HiTest, including project information, test cases, test-account details, AI conversations, uploaded files, schedules, run results, screenshots, recordings, and notification preferences. Test evidence may include information displayed by the applications you authorize us to test.

We may also collect technical and usage information, such as IP addresses, browser and device details, pages visited, feature usage, and diagnostic logs.

2. How We Use Information

We use information to provide and maintain HiTest, create and run tests, analyze results, manage accounts and subscriptions, send configured notifications, provide support, improve reliability, protect the service, and meet legal obligations.

We may use aggregated or de-identified usage information to understand and improve the service. Where applicable, we process personal information based on our agreement with you, legitimate interests in operating and securing HiTest, legal obligations, or consent.

3. AI Processing

HiTest does not use your customer data to train or fine-tune AI models. This includes your project content, test cases, conversations, uploaded files, and test evidence.

We process relevant instructions, test content, and browser evidence to provide HiTest's AI-powered testing features.

4. Test Accounts and Passwords

Passwords saved in HiTest's dedicated Test Account fields are handled separately from AI prompts and are not sent directly to AI models as prompt content. We use these credentials to sign in to applications you authorize us to test.

Please use accounts and data you are authorized to test, and avoid including unnecessary personal information or secrets in conversations, test instructions, uploaded content, or pages being tested.

5. Information Sharing

We do not sell your personal information. Information may be shared as needed with services supporting HiTest's infrastructure, account management, payments, AI functionality, and communications.

Workspace data may be accessible to authorized workspace members. When you configure integrations or notifications, relevant information is shared with the services and recipients you select. We may also disclose information at your direction, when required by law, to protect rights and safety, or in connection with a business transaction.

6. Cookies and Analytics

We use cookies and similar technologies to support authentication, security, preferences, and analytics. Analytics may include usage measurement and session replays to help us understand how the website and product are used and diagnose problems.

You can manage cookies and browser storage through your browser settings. Restricting them may affect some features and may not prevent all technical data collection.

7. Data Security

We use technical and organizational safeguards designed to protect information against unauthorized access, loss, misuse, or alteration. No internet service can guarantee complete security.

You can help protect your data by securing your account, managing workspace access, and limiting test-account permissions to what your testing requires.

8. Data Retention

We retain information for as long as reasonably needed to provide HiTest, maintain security, fulfill legal obligations, resolve disputes, and enforce agreements. Retention varies by the type of information, account status, and operational requirements.

Deletion may not immediately remove all copies from backups or other storage systems. Some information may be retained where necessary for legal, security, or operational purposes. You can contact us to request deletion of personal information or workspace data.

9. Your Choices and Rights

You can manage account information, workspace content, and notification settings through the available product controls. If you use HiTest through an organization, its administrators manage workspace access and may have their own policies for test content.

Depending on where you live, you may have rights to access, correct, delete, or export personal information; restrict or object to processing; withdraw consent where applicable; or complain to a data-protection authority. To exercise your rights, contact [email protected]. We may need to verify your identity and authority before responding.

10. International Processing

HiTest is operated by Dovdo Inc, a United States company. Information may be processed in the United States and other countries as needed to operate and support the service. Data-protection laws may differ from those in your location.

11. Children

HiTest is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided personal information to us, please contact us.

12. Changes to This Policy

We may update this Policy to reflect changes to HiTest or our data practices. We will update the date on this page and provide additional notice of material changes when required by applicable law.

13. Contact Us

For privacy questions, data requests, or security concerns, contact Dovdo Inc at [email protected].

Dovdo Inc
8 The Green, Suite B
Dover, Kent County, Delaware 19901
United States